DEALER SUPPORT
Dealer FAQ
The questions to settle before your first order and before you list a model.
Purchasing and after-sales
Which spare parts can I order?
The catalogue lists a delivery frame and bag for C94, EC27 and EC20. Confirm fitment, included hardware and current supply. For other parts, provide the model, version, serial number and a photo or part reference.
What warranty is included?
The supplied sheet does not state warranty duration or coverage. Obtain written coverage for the frame, motor, battery, controller and consumables, including exclusions, labour and transport responsibilities.
How is after-sales support arranged?
Contact Kina with the model and order reference. Before purchase, agree the reporting channel, evidence requirements, repair or replacement approval, parts delivery and response arrangements.
Can I assume every version suits my market?
Configuration and documentation vary. Request the exact motor/controller specification and applicable documents for your destination and sales channel before listing or ordering.
Are catalogue ranges guaranteed?
These are supplier-stated figures; the sheet does not provide test conditions. Ask for test evidence and relevant conditions before making a customer-facing performance claim.
What should I confirm before paying?
Model and version, quantity, stock timestamp, documents, payment terms, delivery scope, acceptance, warranty and returns. Keep the final agreement in writing.
NEXT STEP
Build your purchasing brief
Include your country, postcode, model, quantity and timeline. Ask for dated stock confirmation and written order terms.