Purchasing & Support Process
Procurement information and contact details
1. Prepare your enquiry
Provide the destination country and postcode, intended use, sales channel, model, battery option, quantity and target date. Europe, the United States and the United Kingdom are supported delivery enquiry markets; postcode service and dispatch origin require order-specific confirmation.
2. Confirm the written offer
Confirm the seller and payment beneficiary, exact model and included accessories, stock timestamp, quantity, price validity, shipping scope, destination charges, dispatch estimate, inspection and acceptance arrangements. Do not treat this catalogue as a live stock feed.
3. Agree support before purchase
Request written coverage for the frame, motor, battery and controller, along with exclusions, consumables, labour and transport costs. Confirm who handles the claim and the reporting channel. Warranty duration and service response times are not published as a universal promise on this site.
4. Report an order issue
Contact Kina with the order reference, model/version, a description of the issue and relevant product or packaging photos. Confirm what further evidence the responsible support provider needs. Do not share card details or identity documents in the initial enquiry.
5. Confirm returns before shipping
Before sending a product back, obtain the agreed return eligibility, time window, recipient and address, condition requirements, freight responsibility and inspection/refund process from the seller. These conditions depend on the written agreement and applicable requirements; this page does not replace them.